iSamurai Account & Support Guide: Managing Your Gallery, Subscriptions & Help Tickets
Your hub for all things administrative. Learn how to manage your uploaded media in the Gallery, upgrade or cancel your subscription plans, and use the Support Center for fast issue resolution.
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Account & Support: Complete User Guide
This guide covers the essential tools for managing your content, subscription, and getting help.
🖼️ The Gallery
Your central hub for all media.
Source Images Tab
- Purpose: Manage the faces you use for swapping.
- Upload: Add new faces here so they appear in the Face Swap tools.
- Edit: Click the Edit (Pencil) icon to crop, rotate, or sharpen an image before using it.
- Delete: Remove old images to keep your library clean.
Previews Tab
- Purpose: See a history of all the "Test Swaps" and "Previews" you've generated.
- Filter: View only Face Swap, Multi-Swap, or Studio previews.
👤 Profile & Subscription
Manage your plan and usage.
Subscription Dashboard
- Current Plan: View your active status (e.g., "Samurai").
- Billing: See your next billing date.
- Cancel: You can cancel your subscription at any time via the "Cancel Subscription" button. You will retain access until the end of the current period.
Purchase History
A list of all your invoices and credit pack purchases for your records.
💎 Upgrading
On the Subscription Page, you can browse plans using the interactive card view.
* Swipe/Drag: Move the cards left or right to see different tiers (Kohai, Ninja, Ronin, Samurai).
* Boosters: Scroll down to buy one-time "Credit Boosters" if you run out of credits mid-month.
🆘 Support Center
If you encounter issues, use the integrated Support Center instead of email for faster response.
Creating a Ticket
- Click New Ticket.
- Type: Select "Bug Report", "Billing", "Feature Request", etc.
- Description: Explain your issue clearly. You can start a chat thread with our team.
Ticket Status
- Open: We've received it.
- In Progress: We're working on it.
- Awaiting User: We replied and need more info from you.
- Resolved: The issue is fixed.
Attachments
You can send images or files directly inside the ticket chat to show us exactly what went wrong.
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