Refund Policy
We only charge you for what we successfully deliver, and we give you free credits to test before you commit. Here is exactly how refunds work — in plain language.
You are only charged for successful jobs
Every generation shows its exact credit cost on the button before you confirm. If a job fails on our side, its credits are returned to your balance automatically — you are never charged for a job we did not deliver. Resolution never changes the price.
Test first with free credits
AI generation is a craft of trial and error. Before spending on a long render, use your free credits and the low-cost preview and 1-second test clips to dial in your inputs. Every account starts with free credits and earns more with a daily login bonus that never expires — they exist precisely so you can experiment and learn the tool at no cost.
Results depend on your inputs — and on the AI
The quality of a result is not fully deterministic. Two things drive it: the non-deterministic, creative nature of the AI itself (the same settings can produce different frames), and your mastery of the tool — choosing an upright, sharp, well-lit source image, matching the pose, and picking the right settings. Our in-app guides and pose-matching tools are there to help you get the most out of every credit. Because output naturally varies, an ordinary result is not by itself grounds for a refund.
When a refund applies
Refunds are considered when something was genuinely unfair — for example a repeated technical failure on our side that was not automatically credited back. We look at how much of your credit balance has been consumed:
- If you have used more than 10% of your credits, we generally do not issue a refund — significant usage means the service was delivered and consumed.
- If usage is minimal and the issue was on our side, a full or partial refund may be granted, at our discretion, after review.
In addition, charges for compute resources that have already been consumed are not refundable. Where a user’s use of the Service is inconsistent with our Terms of Use, consumed processing is not eligible for a refund. Generation requests declined by our content screening do not consume credits.
How to request a refund
Always start by sending a message to our Support ticket system — this opens the refund process and lets us review your account and the specific jobs. Describe what happened and which generation you are referring to. Many issues are resolved quickly this way, and in some cases you will receive a full or partial refund.
Need to raise a refund?
Open a Support ticket from inside the app — that is the fastest and only way to start the process.
Please contact us before opening a payment dispute
A payment dispute (chargeback) should only be opened if you genuinely felt we treated you unfairly and gave us a chance to make it right first. Opening a dispute before contacting Support can actually prevent you from receiving a refund, because it freezes the transaction and takes the decision out of our hands. A friendly ticket is always faster and gives you the best chance of a resolution in your favor.
Nothing in this policy limits or affects your statutory consumer rights under applicable law. iSamurai reserves the right to review each request individually. This policy exists to keep pricing fair for everyone: free credits to learn, charges only for successful work, and a human to talk to when something goes wrong.